Returns & Replacements

Returns & Replacements

Every Enchanted Pixie piece is checked and gift wrapped before it leaves for its new home. If yours arrives damaged or faulty, we will make it right.

Damaged or faulty pieces

• Tell us within 14 days of delivery.
• Send us your order number and a clear photo of the problem through our contact page.
• Once we approve your request, we will send a replacement at no cost to you.

If we ask you to send a piece back

• We will email you the return instructions once your request is approved. Please do not send anything back before then.
• Return postage is paid by the customer.

Change of mind

Because every order is prepared and gift wrapped especially for you, we do not accept returns or exchanges for change of mind. Please check sizes and details carefully before ordering.

Your rights

Nothing in this policy affects any rights you have under the consumer laws of your country.

Questions?

Send us a message and we will help.